Q : What kind of payments methods do you accept?
A : We accept payments via Paypal, Moneybookers, Liberty Reserve, LiqPay, EU BANK TRANSFERS. All three sites also accept major credit cards like Visa, Mastercard, American Express & others. All three sites are safe and secure, they are used for thousands of transactions daily and can often be used to pay using other sources dependant on your country. We never see your personal banking or credit card details as these are encrypted by the third party payment sites. Our preferred payment site is Paypal.
Q : Why are your licence codes so cheap?
A : All our products are sourced in retail boxes by using the cheapest suppliers around the world. Our network of suppliers in countries that offer the best prices coupled with the fact that we send no physical products allows us to keep costs as low as possible. Our company is also small and as so doesn't have the kind of overheads of a larger corporation. Currently our sales do not exceed any VAT threshold in the EU and so when you buy licence codes from us you are paying no VAT on our prices.
Q : What days are you open?
A : We currently work 7 days per week. While orders may be slightly slower on weekend days and stock levels lower we do aim to give a high level of service and dispatch your order as swiftly as possible no matter if it is Wednesday morning or Sunday evening. Please be aware that we are based inside the European Union and so depending on where you are in the world sometimes we may be sleeping while you are awake so you should always consider the timezone difference when ordering. It has been known in the past for us to be sending out orders at 2am on weekend days, so you can rest assured that we do our best to send your orders as quickly as possible.
Q : How do I know my CD-Key is real?
A : Firstly we offer near 99% of products with a scan or photo of the cd-key on the manual or inside the box. This shows you that the licence code is from an original and authentic retail product. In the case of games where we don`t offer a scan these can in the majority of cases be registered on Steam, EA Download manager or played on official multiplayer servers which reaffirms their authenticity.
Q : Surely you can just sell the same one CD-Key to hundreds of people?
A : With distribution systems such as Steam and EA Download Manager once a CD-Key has been linked to your account it can`t be reused. In the case of games where the CD-Key isn't linked to your account then the fact our site runs on trust will cover the reasons why it is pointless for us to resell a CD-Key more than once. If a person was to buy a CD-Key and find it was in use then you would quickly see negative comments building up on various review sites. Repeat orders make it possible for a site such as ours to function, by selling one CD-Key twice to make fast cash would serve no purpose.
Q : Is my CD-Key sent instantly?
A : While we don't offer instant delivery we make sure we process all orders as soon as possible. Most orders are complete within 1-2 hours of ordering and the few that fall past this would be very unlikely to wait 12 hours or more. We are always open to enquiries be it via email or livehelp. You are more than welcome to request how long your order will be either before or after your purchase. Our number one aim is to provide you with what you purchased. The quicker we can process your order the happier you'll be.
Q : Why i need to provide my mobile (cellular) number?
A : We wants to insure, that person who placed an order at our website - is a real holder of payment's systems that he using. Because frauders cant use this type of verification - it's very hard to find activated mobile number in the same area with paypal's holder. When you provide us your mobile number - we will send you short SMS message, with password. You only need to resend this password to our email - sms@cdkey-shop.eu and you are VERIFIED! Only need for new customers! We can request additional verification, if your order > 200USD.
